Privacy Policy

Granite City Graphics (“GCG,” “we,” “us,” “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our website, place an order, or contact us.

Information We Collect

We may collect the following types of information:

• Contact information: name, email address, phone number, billing/shipping address

• Order and account information: items purchased, customization details (artwork, sizes, names/numbers), order history, notes related to your order

• Payment information: payment details are processed by our payment providers (we do not store full payment card numbers)

• Communications: messages you send us by email, phone, text, social media, or contact forms

• Website and device data: IP address, device type, browser type, pages viewed, and actions taken on our site (collected through cookies and similar technologies)

• Photos/files you provide: logos, designs, images, and other files needed to produce your order

How We Use Your Information

We use your information to:

• Process orders, payments, shipping, and local pickup

• Produce custom products and deliver services (including window tinting appointments)

• Communicate with you about quotes, proofs, approvals, order updates, and support

• Prevent fraud, protect our business, and enforce our policies

• Improve our website, products, and customer experience

• Comply with legal and tax obligations

Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the site function, remember preferences, measure performance, and understand how visitors use our site.

You can control cookies through your browser settings. Disabling cookies may affect how the site works.

How We Share Information

We do not sell your personal information.

We may share information only as needed with trusted service providers, such as:

• Ecommerce platform and website tools (e.g., Shopify and related apps)

• Payment processors to process transactions

• Shipping carriers to deliver orders

• Service providers that help us run our business (accounting, customer support tools, email/phone providers)

These providers are only permitted to use your information to perform services for us.

We may also share information if required to comply with the law, respond to lawful requests, protect our rights, or prevent fraud.

Custom Artwork, Proofs, and Production Files

To complete custom orders, we may store artwork/files you provide (and the production files we create) for order fulfillment, reorders, and quality control.

If you want us to delete your stored artwork after an order is complete, contact us and we’ll do our best to accommodate your request, unless we need to keep certain records for legal, tax, or warranty reasons.

Photos and Marketing Use (Portfolio Rights)

By placing an order with Granite City Graphics, you agree that we may photograph or video your finished product(s) and use images of the work for our portfolio and marketing (including our website, social media, and other advertising).

If you do not want your order shared, you must notify us in writing before production begins (email is fine). Once a “do not post” request is received, we will not use your project for marketing going forward.

Data Retention

We keep personal information as long as needed to:

• Fulfill orders and provide services

• Maintain business records (including accounting and tax records)

• Handle disputes, warranties, and customer support

Your Choices and Rights

Depending on where you live, you may have rights to:

• Request access to the personal information we have about you

• Request corrections to inaccurate information

• Request deletion of certain information

• Opt out of marketing emails (if we send them)

To make a request, contact us using the information below.

Security

We use reasonable safeguards to protect your information. However, no method of transmission or storage is 100% secure.

Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us:

• Email: sales@gcgvt.com

• Phone: 802-522-1333

• Address: 169 Sterling Hill Rd, Barre, VT 05641

Effective date: 2026-02-18