Shipping Policy

Shipping & Return Policy

Shipping Policy

• Processing Time:
  All products are custom-made to order. Please allow 3–14 business days for production before your order ships.

• Shipping Carriers:
  Orders are shipped via USPS, UPS, or FedEx depending on size, weight, and destination. Tracking information will be provided once your order has shipped.

• Shipping Costs:
  Shipping charges are calculated at checkout based on your location and the size/weight of your order.

• Nationwide Delivery:
  We currently ship to all 50 U.S. states. (Additional terms for Alaska, Hawaii, or international shipping can be added if needed.)

Return & Exchange Policy

• Custom Products:
  Because nearly all Granite City Graphics products are custom-made, all sales are final.

• Exceptions:
  Returns may be accepted only if approved by Granite City Graphics and will be subject to a 20% restocking fee. This fee covers the labor required to remove decals, adhesives, and other custom applications.

• Damaged or Defective Items:
  If your order arrives damaged or defective, please get in touch with us within 7 days of delivery at sales@gcgvt.com or 802-522-1333 with photos of the issue. We will work with you to resolve the problem.

• Non-Returnable Items:
  Any item that has been customized, used, or altered cannot be returned.

Questions?

For any questions about shipping, returns, or your order, please reach out to us at:
📧 sales@gcgvt.com
📞 802-522-1333